faqs

Here we answer the most frequently asked questions concerning our sightseeing tours. The topics are listed in product categories. You still have questions?
Please contact us at [email protected].

  • Accessibility of sights

    Unfortunately, most TOURS do not offer full accessibility given the age of the visited historic sites and are thus unsuitable for people with reduced mobility. People with reduced mobility should be accompanied by at least one person who is able to give active assistance when necessary. This also applies to boat tours.

  • Cancellation

    A TOUR booked on www.viennasightseeing.at can be cancelled free of charge up to 24 hours before the tour starts (exception: Bratislava -> 72 hours). Thereafter, we reserve the right to charge 100% cancellation.

    Delays possible due to heavy traffic. No refund for traffic-related delays.

  • Discounts for Children

    Children aged 3-12 pay the children's price.
    Infants aged 0-2 years sitting on their parent's lap travel free of charge.

  • Dogs

    Unfortunately, it is not allowed to take along dogs or other animals. However, guide dogs (for the blind) are permitted.

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. However, you can also send your feedback directly to [email protected].

  • Group discount

    We are very happy to give you a discount for groups of 10 or more persons. This discount may not be combined with any other offers (e.g. online discount). According to availability for groups seat reservations are possible. Please contact [email protected].

  • Group and company bookings

    For group or company bookings with a VAT invoice, please contact [email protected] or +43 1 712 46 83

  • Hotel Pick-Up

    For certain tours our pick-up service is available from selected hotels all over Vienna.
    Depending on the location of the hotel, the pick-up service will be between 30–75 minutes before the tour departure time. Please enquire at your hotel reception desk regarding the pick-up time and the possibility of a pick-up.

    Please note: pick-ups can only be guaranteed if you book 24-hours in advance.

  • Lost & Found

    For items you have forgotten on our bus, please contact us at: [email protected] or call +43 (0)1 712 46 83. If it is possible, we will gladly deliver the found item(s) to a place agreeable to you.

  • Loss of the pass

    If an unused Flexi PASS is lost, VPG Vienna Pass GmbH must be notified immediately. We strongly recommend making the notification in writing to have proof of notification. After receiving proof of identity, the lost pass will be blocked to prevent misuse. A replacement pass will be issued to the pass holder against payment of a processing fee of €10.50. Every pass holder must store their Flexi PASS in such a way that it cannot be accessed by third parties. If the pass holder forgets the pass, no admission will be granted and no reimbursement will be made.

  • Minimum Number of Participants

    On regular tours a minimum of 4 participants is required

  • Online Ticket

    If you make a booking at our website, you will receive your online voucher by e-mail. On your voucher you will find the information, whether you need to print your ticket or whether you can show it on your mobile upon departure.

  • Payment methods

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard. Our prices are in Euro and include 10% VAT.

  • Privacy and data protection

    VPG Vienna Pass GmbH processes the pass holder's personal data received (in particular: full name, address, and the type, date, time and scope of services received [“data”]) and the data obtained during the use of the Flexi PASS for the purposes of service provision, service settlement with individual contractual partners (sights or attractions) and service optimisation.

  • Seat Reservation

    A particular seat can not be reserved. When booking one of our tours, you receive access to the tour bus.

  • Tour Changes

    We reserve the right to make changes to the tours on short notice where this is necessary or expedient due to circumstances beyond our control (such as road closures because of events or demonstrations or weather conditions). Such changes may affect the selected schedule but also the route. If this happens, our staff will inform you as soon as possible.

  • Use of promotion codes

    If you have a promotion code, simply put the desired sightseeing product in your shopping cart. Then, on the checkout page, enter the code in the promotion code field and the price will automatically be reduced.

  • Cancellation

    A HOP ON HOP OFF tour can be cancelled free of charge up to 24 hours before the tour starts. Thereafter, we reserve the right to charge fee as follows:

    • Up to 12 hours before tour departure: 25% cancellation fee,
    • Up to 2 hours before tour departure: 50% cancellation fee,
    • Tour already started: 100% cancellation fee

    Delays possible due to heavy traffic. No refund for traffic-related delays or cancellations. No refunds will be given once the ticket have been purchased, or for any ticket that has been lost or stolen.

  • HOP ON HOP OFF changes

    Short-term changes are possible, due to strikes, demonstrations or other circumstances that are beyond our control. The changes can affect the timetable and the route. If this happens our staff will inform you as soon as possible.

  • Discounts for children

    Children aged 6-16 pay the children's price.
    Infants aged 0-5 years sitting on their parent's lap travel free of charge.
    On our HOP ON HOP OFF buses there is a special children's channel available in English and German.

  • HOP ON HOP OFF departure points

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    You may start your sightseeing tour at any of the HOP ON HOP OFF stops.
    Here is a list of the main departure points:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    RED LINE & YELLOW LINE:
    HOP ON HOP OFF stop no. 1, State Opera
    (Underground lines U1/U2/U4, Karlsplatz stop, Oper exit)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    BLUE LINE:
    HOP ON HOP OFF stop no. 13, Museum of Applied Arts (MAK)/shopping mall
    (Underground lines U3/U4/CAT/S-Bahn, Landstraße/Wien Mitte stop)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    GREEN LINE:
    HOP ON HOP OFF stop no. 5, National Theatre/City Hall
    (Tram lines 1/2/D, Rathausplatz/Burgtheater stop)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Dogs

    Please note that animals are not allowed on the HOP ON HOP OFF buses. Dogs with a muzzle and leash can be carried for a surcharge of € 5,00 in combination with a 24 or 48 hour ticket. Exceptions are guide dogs. We ask for your understanding that for safety reasons only one dog per bus is allowed.

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. However, you can also send your feedback directly to [email protected].

  • Gift vouchers

    You would like to give someone a sightseeing tour for a present? No problem, we will be pleased to prepare a gift voucher for you. Please send your request to [email protected].

  • Groups discounts

    We are very happy to give you a discount for groups of 10 or more persons. This discount may not be combined with any other offers (e.g. online discount). Apply for your discount to [email protected].

  • Group and company bookings

    For group or company bookings with a VAT invoice, please contact [email protected] or +43 1 712 46 83

  • Lost & Found

    For items you have forgotten on the HOP ON HOP OFF bus, please contact us at: [email protected] or call +43 (0)664-88 78 63 15. If it is possible, we will gladly deliver the found item(s) to a place agreeable to you.

  • Minimum Number of Participants

    There is no minimum of participants on HOP ON HOP OFF.

  • Online ticket

    If you make a booking at our website, you will receive your online voucher by e-mail. Please show this online voucher printed or on your phone to our staff when boarding the bus. You will receive your ticket in return. Each time you get on the bus, please show your ticket to our staff.

  • Payment methods

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard. Our prices are in Euro and include 10% VAT.

  • Use of promotion codes

    If you have a promotion code, simply put the desired sightseeing product in the shopping cart. Then on the checkout page, enter the code in the field promotional code and automatically the price will be reduced.

  • Seat reservation

    A particular seat can not be reserved. When boarding the HOP ON HOP OFF line it is only possible to occupy the vacant seats.

  • Accessibility of our vehicles

    The majority of our HOP ON HOP OFF buses are already wheelchair-accessible and we are constantly upgrading further vehicles.

  • WIFI

    All HOP ON HOP OFF buses have free WIFI on board.

  • Cancellation & Refund Policy

    Vienna Flexi Passes, which were purchased at the webshop of viennasightseeing.at, can be fully refunded within 7 days from purchase, if the voucher has not been redeemed. Please send a message to [email protected].
    If you have booked your Vienna Flexi PASS with one of our trade partners or travel agents, please contact them for their refund policy.
    No refund on cash sales. Delays possible due to heavy traffic. No refund for traffic-related delays.

  • Conclusion of the contract

    By accepting the Terms and Conditions, the customer confirms that the contract with VPG Vienna Pass GmbH cannot be cancelled except where provided otherwise by provisions under the Austrian Consumer Protection Act (KSchG, Konsumentenschutzgesetz) that cannot be derogated from by agreement.

  • Discounts for children

    Children under the age of 6 have free admission to the selected sights when accompanied by an adult Vienna Flexi PASS holder.

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. You can also send your feedback directly to [email protected].

  • Vienna Flexi PASS Guidebook

    The Vienna Flexi PASS Guidebook is produced by VPG Vienna Pass GmbH and enclosed with the Vienna Flexi PASS. The Vienna Flexi PASS Guidebook lists all attractions and other services included in the Vienna Flexi PASS, including contact and opening hours.
    This information is provided to the best of our knowledge. Nevertheless, we cannot guarantee the correctness and completeness of the information, as changes to the opening hours, in particular, may occur on short notice. Vienna Flexi PASS holders are requested to verify that the information is up to date on the individual websites of the contractual partners.

     

  • Flexi PASS

    The Vienna Flexi PASS is a barcode card that, against a one-time payment, entitles the pass holder to free, one-time admission to 3, 4 or 5 attractions listed in the Vienna Flexi PASS Guidebook as well as the use of the Vienna Sightseeing Tours HOP ON HOP OFF buses (24 hours, all lines), within a validity period of 30 calendar days from the first day of use.

  • Vienna Flexi PASS as a gift

    The Vienna Flexi PASS is transferable and valid for 30 days from the first day of use. So it is ideal for those who stay in Vienna for a longer time period. Why not give your loved ones 3, 4 or 5 visits to a museum as present – best enjoyed in company!

  • Vienna Flexi PASS Guidebook

    The Vienna Flexi PASS Guidebook is produced by VPG Vienna Pass GmbH and enclosed with the Vienna Flexi PASS. The Vienna Flexi PASS Guidebook lists all attractions and other services included in the Vienna Flexi PASS, including contact and opening hours.
    This information is provided to the best of our knowledge. Nevertheless, we cannot guarantee the correctness and completeness of the information, as changes to the opening hours, in particular, may occur on short notice. Vienna Flexi PASS holders are requested to verify that the information is up to date on the individual websites of the contractual partners.

     

  • Groups discounts

    You can order a maximum of 10 Vienna Flexi Passes online. Please note that the Vienna Flexi PASS is not designed for large groups. Some sights require reservations for groups to avoid waiting times, and many places offer reduced group rates. If you would like to purchase more than 10 passes, please write a message to [email protected].

  • Group and company bookings

    For group or company bookings with a VAT invoice, please contact [email protected] or +43 1 712 46 83

  • Junior Vienna Flexi PASS

    Children and youth from 6 to 18 years qualify for a Junior Vienna Flexi PASS which is half the price of an Adult Vienna Flexi PASS. From the 19th birthday onwards an Adult Vienna Flexi PASS is required. Please note that the child's age is that at the time of use, not at the time of purchase.

  • Liability

    VPG Vienna Pass GmbH is not liable for any deficiencies, damage, losses or non-provision of services by individual contractual partners. Any complaints and claims the pass holder may have regarding the use of the services of a contractual partner can therefore only be raised against the relevant contractual partner of VPG Vienna Pass GmbH. In such a case, the terms and conditions of the relevant contractual partner of VPG Vienna Pass GmbH thus apply. Where claims cannot be derogated from by agreement and/or there is a liability of VPG Vienna Pass GmbH towards the pass holder, the liability of VPG Vienna Pass GmbH is limited to a maximum of 50% of the actual price paid for the Vienna Flexi PASS.

  • Loss of the pass

    If an unused Vienna Flexi PASS is lost, VPG Vienna Pass GmbH must be notified immediately. We strongly recommend making the notification in writing to have proof of notification. After receiving proof of identity, the lost pass will be blocked to prevent misuse. A replacement pass will be issued to the pass holder against payment of a processing fee of €10.50. Every pass holder must store their Vienna Flexi PASS in such a way that it cannot be accessed by third parties. If the pass holder forgets the pass, no admission will be granted and no reimbursement will be made.

  • Online Ticket

    If you make a booking at our website, you will receive a booking confirmation by e-mail. Please print this booking confirmation and show it at the VIENNA SIGHTSEEING TOURS Customer Service Centre at the underground passage at the Vienna State Opera.

  • Pass holder

    The pass holder must fill in the date of first use on the back of the Vienna Flexi PASS. The Vienna Flexi PASS is then valid for 30 calendar days from the first day of use. The Vienna Pass is transferable.

     

  • Pass Types

    The Vienna Flexi PASS is available for 3, 4 or 5 visits, and as an Adult Vienna Flexi PASS (from the age of 19), and a Junior Vienna Flexi PASS (6 to 18 years).

  • Payment methods

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard.

  • Persons with special needs & their carers

    Some attractions offer carer places, special rates or free entry to visitors with special needs, so the Vienna Flexi PASS might not be the most suitable solution for you. We recommend you contact the sights you want to visit for further information. Also regarding accessibility, we would advise to check directly with the sights.

  • Privacy and data protection

    VPG Vienna Pass GmbH processes the pass holder's personal data received (in particular: full name, address, and the type, date, time and scope of services received [“data”]) and the data obtained during the use of the Vienna Flexi PASS for the purposes of service provision, service settlement with individual contractual partners (sights or attractions) and service optimisation.

     

  • Use of promotion codes

    If you have a promotion code, simply put the desired sightseeing product in the shopping cart. Then on the checkout page, enter the code in the field promotional code and automatically the price will be reduced.

  • Redemption Desk

    You will receive a booking confirmation after booking your Vienna Flexi PASS. Please print this confirmation and show it at the VIENNA SIGHTSEEING Customer Service Center I Opernpassage, Top 3 I 1010 Wien. You will then receive your pass(es).

  • Rights and duties of the pass holder

    The pass holder must date the Vienna Flexi PASS, otherwise the Vienna Flexi PASS will not be valid.
    During the validity period of the Vienna Flexi PASS, the pass holder may use the services as listed in the Vienna Flexi PASS Guidebook. The pass holder must be able to produce a valid official photo ID if asked to do so by a contractual partner.
    The pass holder is not entitled to any reimbursement for unused or non-consumed services or for attractions being closed during the validity period of their pass.
    The pass holder must store the Vienna Flexi PASS carefully.

  • Validity Period

    Depending on the option chosen, the Vienna Flexi PASS is valid for 3, 4 or 5 admissions to a Vienna Flexi PASS partner or the use of the Vienna Sightseeing Tours HOP ON HOP OFF buses (24 hours, all lines) for a period of 30 consecutive calendar days. The number of admissions is expressly printed on the Vienna Flexi PASS. The Vienna Flexi PASS must be redeemed during the validity period printed on the pass; after that time, the pass is no longer valid. If the contract between VPG Vienna Pass GmbH and a contractual partner is terminated, the Vienna Flexi PASS is no longer valid for that partner’s attraction.

  • Group and company bookings

    For group or company bookings with a VAT invoice, please contact [email protected] or +43 1 712 46 83

  • Accessibility of our vehicles

    Wheelchairs can be taken if they are foldable. We would like to point out, however, that the entry is not at ground level. At least one person who is able to provide effective assistance should accompany a wheelchair user.

  • Cancellation

    A Vienna Ring Tram tour booked on www.viennasightseeing.at can be cancelled free of charge up to 24 hours before the tour starts. Thereafter, we reserve the right to charge fee as follows:

    • Up to 12 hours before departure: 25% cancellation fee,
    • Up to 2 hours before departure: 50% cancellation fee,
    • Tour already started: 100% cancellation fee

    No refund for traffic-related delays or cancellations. No refunds will be given once the ticket have been purchased, or for any ticket that has been lost or stolen.

  • Changes

    Short-term changes are possible, due to strikes, demonstrations or other circumstances that are beyond our control. The changes can affect the timetable and the route. If this happens our staff will inform you as soon as possible.

  • Children

    Children aged 6-16 pay the children's price.
    Infants aged 0-5 years sitting on their parent's lap travel free of charge.

  • Dogs

    Please note that animals are not allowed on the Vienna Ring Tram. Dogs with a muzzle and leash can be carried for a surcharge of € 5,00 in combination with a  ticket. Exceptions are guide dogs. We ask for your understanding that for safety reasons only one dog per tram is allowed.

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. However, you can also send your feedback directly to [email protected].

  • Gift Voucher

    You would like to give someone a sightseeing tour for a present? No problem, we will be pleased to prepare a gift voucher for you. Please send your request to [email protected].

  • Groups

    We are very happy to give you a discount for groups of 10 or more persons. This discount may not be combined with any other offers (e.g. online discount). Apply for your discount to [email protected].

  • Group and company bookings

    For group or company bookings with a VAT invoice, please contact [email protected] or +43 1 712 46 83

  • Lost & Found

    For items you have forgotten on our bus, please contact us at: [email protected] or call +43 (0)1 712 46 83. If it is possible, we will gladly deliver the found item(s) to a place agreeable to you.

  • Online Ticket

    If you make a booking at our website, you will receive your online voucher by e-mail. On your voucher you will find the information, whether you need to print your ticket or whether you can show it on your mobile upon departure.

  • Payment

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard. Our prices are in Euro and include 10% VAT.

  • Promotion Code

    If you have a promotion code, simply put the desired sightseeing product in the shopping cart. Then on the checkout page, enter the code in the field promotional code and automatically the price will be reduced.

  • Transport Policies

    Tariff and transport conditions for the operation of Vienna Ring Tram