faqs

Here we answer the most frequently asked questions concerning our sightseeing tours. The topics are listed in product categories. You still have questions?
Please contact us at [email protected].

  • Cancellation

    A TOUR booked on www.viennasightseeing.at can be cancelled free of charge up to 24 hours before the tour starts (exception: Bratislava -> 72 hours). Thereafter, we reserve the right to charge a cancellation fee as follows:

    •     Up to 12 hours before tour departure: 25% cancellation fee
    •     Up to 2 hours before tour departure: 50% cancellation fee
    •     Tour already started: 100% cancellation fee

  • Changes

    Short-term changes are possible, due to strikes, demonstrations or other circumstances that are beyond our control. The changes can affect the timetable and the route. If this happens our staff will inform you as soon as possible.

  • Children

    Children aged 3-12 pay the children's price.
    Infants aged 0-2 years sitting on their parent's lap travel free of charge.

  • Dogs

    Unfortunately, it is not allowed to take along dogs or other animals. However, guide dogs (for the blind) are permitted.

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. However, you can also send your feedback directly to [email protected].

  • Gift Voucher

    You would like to give someone a sightseeing tour for a present? No problem, we will be pleased to prepare a gift voucher for you. Please send your request to [email protected]tseeing.at.

  • Groups

    We are very happy to give you a discount for groups of 10 or more persons. This discount may not be combined with any other offers (e.g. online discount). Apply for your discount to [email protected].

  • Hotel Pick-Up

    For certain tours our pick-up service is available from selected hotels all over Vienna.
    Depending on the location of the hotel, the pick-up service will be between 30–75 minutes before the tour departure time. Please enquire at your hotel reception desk regarding the pick-up time and the possibility of a pick-up.

    Please note: pick-ups can only be guaranteed if you book 24-hours in advance.

    For tours starting from Suedtiroler Platz you can also make use of the shuttle bus service starting from the Vienna State Opera 30 minutes before the tour departs.

  • Lost & Found

    For items you have forgotten on our bus, please contact us at: [email protected] or call +43 (0)1 712 46 83. If it is possible, we will gladly deliver the found item(s) to a place agreeable to you.

  • Minimum Number of Participants

    On regular tours a minimum of 4 participants is required

  • Online Ticket

    If you make a booking at our website, you will receive your online voucher by e-mail. On your voucher you will find the information, whether you need to print your ticket or whether you can show it on your mobile upon departure.

  • Payment

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard. Our prices are in Euro and include 10% VAT.

  • Promotion Code

    If you have a promotion code, simply put the desired sightseeing product in the shopping cart. Then on the checkout page, enter the code in the field promotional code and automatically the price will be reduced.

  • Seat Reservation

    A particular seat can not be reserved. When booking one of our tours, you receive access to the tour bus.

  • Wheelchairs

    Regrettably, most tours are unsuitable for wheelchairs due to inadequate access to ancient historic sites. At least one person has to accompany the wheelchair and be able to give active assistance when necessary.

  • Cancellation

    You can cancel your HOP ON HOP OFF tour free of charge up to 24 hours before your travel date. Thereafter, we reserve the right to charge a cancellation fee as follows:

    - Up to 12 hours: 25% cancellation fee
    - Up to 2 hours: 50% cancellation fee
    - On the travel date: 100% cancellation fee

  • Changes

    Short-term changes are possible, due to strikes, demonstrations or other circumstances that are beyond our control. The changes can affect the timetable and the route. If this happens our staff will inform you as soon as possible.

  • Children

    Children aged 3-12 pay the children's price.
    Infants aged 0-2 years sitting on their parent's lap travel free of charge.
    On our HOP ON HOP OFF buses there is a special children's channel available in English and German.

  • Departure & Meeting Points

    You may start your sightseeing tour at any of the HOP ON HOP OFF stops.

    Here is a list of the main departure points:

    RED LINE & YELLOW LINE:
    HOP ON HOP OFF Stop No. 1, State Opera
    (Underground lines U1/U2/U4, station Karlsplatz, exit Oper)

    BLUE LINE:
    HOP ON HOP OFF Stop No. 13, Museum of Applied Arts (MAK)/Wien Mitte
    (Underground U3/U4/CAT/S-Bahn, station Landstraße/Wien Mitte)

    GREEN LINE:
    HOP ON HOP OFF Stop No. 5, National Theater/City Hall
    (Tram lines 1/2/D, station Rathausplatz/Burgtheater)

    GREY LINE & ORANGE LINE:
    HOP ON HOP OFF Stop No. 14, Hotel Hilton/Stadtpark (City Park)
    (Underground U3/U4/CAT/S-Bahn, station Landstraße/Wien Mitte)

  • Dogs

    Unfortunately, it is not allowed to take along dogs or other animals. However, guide dogs (for the blind) are permitted.

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. However, you can also send your feedback directly to [email protected].

  • Gift Voucher

    You would like to give someone a sightseeing tour for a present? No problem, we will be pleased to prepare a gift voucher for you. Please send your request to [email protected].

  • Groups

    We are very happy to give you a discount for groups of 10 or more persons. This discount may not be combined with any other offers (e.g. online discount). Apply for your discount to [email protected].

  • Lost & Found

    For items you have forgotten on the HOP ON HOP OFF bus, please contact us at: [email protected] or call +43 (0)664-88 78 63 15. If it is possible, we will gladly deliver the found item(s) to a place agreeable to you.

  • Minimum Number of Participants

    There is no minimum of participants on HOP ON HOP OFF.

  • Online Ticket

    If you make a booking at our website, you will receive your online ticket by e-mail. Please print this booking confirmation and show this or your mobile ticket on the bus before departure.

  • Payment

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard. Our prices are in Euro and include 10% VAT.

  • Promotion Code

    If you have a promotion code, simply put the desired sightseeing product in the shopping cart. Then on the checkout page, enter the code in the field promotional code and automatically the price will be reduced.

  • Seat Reservation

    A particular seat can not be reserved. When boarding the HOP ON HOP OFF line it is only possible to occupy the vacant seats.

  • Wheelchairs

    The majority of our HOP ON HOP OFF buses are already wheelchair-accessible and we are constantly upgrading further vehicles.

  • WIFI

    All HOP ON HOP OFF buses have free WIFI on board.

  • Advantages

    The Flexi PASS advantages in a nutshell:

    • Save money
    • Save time – fast lanes at many attractions
    • Detailed booklet with information on all sights
    • 15% discount on all tours offered by Vienna Sightseeeing Tours with the promotion code “FLEXI“ (online bookings only).

  • Booklet

    Together with your Flexi PASS, you will receive a detailed booklet with information on all attractions, including opening times and how to get there by public transport. You can download your booklet here.

  • Cancellation & Refund Policy

    Flexi Passes, which were purchased at the webshop of viennasightseeing.at, can be fully refunded within 7 days from purchase, if the voucher has not been redeemed. Please send a message to [email protected].
    If you have booked your Flexi PASS with one of our trade partners or travel agents, please contact them for their refund policy.
    No refund on cash sales.

  • Children

    Children under the age of 6 have free admission to the selected sights when accompanied by an adult Flexi PASS holder.

  • Fast Lanes

    The following attractions offer fast track entrance with the Flexi PASS:

    • Imperial Burial Vault
    • Leopold Museum
    • mumok – Museum of Modern Art Ludwig Foundation
    • Museum of Natural History
    • Schönbrunn Zoo
    • Upper Belvedere
    • Vienna Giant Ferris Wheel

  • Feedback

    Your opinion is important to us and helps to continuously improve the quality of our sightseeing services. Therefore, our partner Feefo will send you an e-mail with the invitation to rate us. Your feedback will then be displayed on our website. You can also send your feedback directly to [email protected].

  • Flexi PASS

    The Flexi PASS is a sightseeing ticket which allows free access to 3, 4 or 5 sights (depending on the pass you choose) within 30 days.

  • Flexi PASS as a gift

    The Flexi PASS is transferable and valid for 30 days from the first day of use. So it is ideal for those who stay in Vienna for a longer time period. Why not give your loved ones 3, 4 or 5 visits to a museum as present – best enjoyed in company!

  • Groups

    You can order a maximum of 10 Flexi Passes online. Please note that the Flexi PASS is not designed for large groups. Some sights require reservations for groups to avoid waiting times, and many places offer reduced group rates. If you would like to purchase more than 10 passes, please write a message to [email protected].

  • Junior Flexi PASS

    Children and youth from 6 to 18 years qualify for a Junior Flexi PASS which is half the price of an Adult Flexi PASS. From the 19th birthday onwards an Adult Flexi PASS is required. Please note that the child's age is that at the time of use, not at the time of purchase.

  • Online Ticket

    If you make a booking at our website, you will receive a booking confirmation by e-mail. Please print this booking confirmation and show it at the Flexi PASS redemption desk, Planet Souvenir, Kärntnerstraß 30, 1010 Vienna (city centre, next to H&M).

  • Opening Hours

    You will find the opening hours of our partner sights in the Flexi PASS booklet, which you can download here. You will receive a printed copy of the booklet when picking up your pass. The information in the Flexi PASS booklet is provided to the best of our knowledge. However, we cannot guarantee its correctness and completeness, as changes to the opening hours may occur on short notice. You will find all contact details of our partner sights in the booklet. If in doubt, please check the website of our partners for current information.

  • Pass Types

    The Flexi PASS is available for 3 (EUR 39,-), 4 (EUR 49,-) or 5 (EUR 59,-) visits, and as an Adult Flexi PASS (from the age of 19), and a Junior Flexi PASS (6 to 18 years) at half the price.

  • Payment

    Payment can be made online at our website www.viennasightseeing.at by credit card. Your data will be encrypted and not accessible to others. We accept following credit cards: Visa and MasterCard. Our prices are in Euro and do not contain VAT.

  • Persons with special needs & their carers

    Some attractions offer carer places, special rates or free entry to visitors with special needs, so the Flexi PASS might not be the most suitable solution for you. We recommend you contact the sights you want to visit for further information. Also regarding accessibility, we would advise to check directly with the sights.

  • Promotion Code

    If you have a promotion code, simply put the desired sightseeing product in the shopping cart. Then on the checkout page, enter the code in the field promotional code and automatically the price will be reduced.

  • Redemption Desk

    You will receive a booking confirmation after booking your Flexi PASS. Please print this confirmation and show it at the Flexi PASS redemption desk, Planet Souvenir, Kärntnerstraße 30, 1010 Vienna (city centre, next to H&M). You will then receive your pass(es).

  • Save money with the Flexi PASS

    With your Flexi PASS, you can save up to € 24 compared to normal gate prices, depending on your programme. Here is an example programme with a 3-visits-pass:

    • 24 Hours HOP ON HOP OFF with Vienna Sightseeing Tours, including guided walking tour: € 25, - / 12,-
    • Schönbrunn Zoo € 18,50 / 9,-
    • Time Travel Magic Vienna History Tour € 19,50,- / 15,50

     

    Total adult gate prices € 63,- with your Flexi PASS only € 39 – you save € 24,-
    Total child gate prices € 36,50, with your Flexi PASS only € 19,50 – you save € 17,-

  • Sights

    You can choose your 3, 4 or 5 visits from the following 30 options:

    • 24 Hours HOP ON HOP OFF with Vienna Sightseeing Tours including guided walking tour
    • 5D Cinema, Walk of Stars, Laser Spy and Flyboard in Vienna’s Prater
    • Beethoven Pasqualati House
    • Collection of Anatomical Pathology in the Madhouse Tower
    • Danube Tower
    • Haydn House
    • House of Music
    • Imperial Burial Vault
    • Imperial Treasury
    • Jewish Museum Vienna and Museum Judenplatz
    • Johann Strauss Apartment
    • Josephinum – Collections of the Medical University of Vienna
    • Kick Bike Tour
    • Klosterneuburg Monastery
    • Kunst Haus Wien – Hundertwasser Museum
    • Leopold Museum
    • Mozarthaus Vienna
    • Museum of Natural History
    • Mumok – Museum of Modern Art Ludwig Foundation
    • Porcelain Museum in the Augarten
    • Schlumberger Cellars
    • Schönbrunn Zoo
    • Schubert's Birthplace
    • Schubert's Place of Death
    • Sigmund Freud Museum
    • Spanish Riding School
    • State Hall of the Austrian National Library
    • Time Travel Magic Vienna History Tour
    • Upper Belvedere
    • Vienna Giant Ferris Wheel

  • Selling Points

    • Online: www.flexipass.com
    • Planet Souvenir, Kärntnerstraße 30, 1010 Wien (city centre, next to H&M)
    • At the main bus stops of Vienna Sightseeing Tours

  • Validity Period

    The Flexi PASS is valid for 30 days from the date of first use. Within this period, you can visit 3, 4 or 5 sights (depending on the selected pass type).